Returns & Exchanges

At Sundae Flowers, we take pride in the freshness and quality of our edible floral arrangements. Due to the perishable nature of our products, we offer a satisfaction guarantee to ensure every bite is as delightful as it looks.

Return Process

• 1.
  Contact Support

  Reach out to our customer care team within 24 hours of delivery if there is an issue with your order's quality or condition.

• 2.
  Provide Documentation

  Email us clear photographs of the product and the packaging to help our quality control team assess the concern.

• 3.
  Review Process

  Our team will review your claim within 1 business day to determine eligibility for a replacement or a store credit refund.

• 4.
  Resolution

  Once approved, a fresh replacement will be prioritized for the next available delivery slot or a credit will be applied to your account.